Bookings and deposits: A deposit may be required to secure your appointment. If requested, please pay it within 24 hours of receiving your booking details; otherwise, the slot may be offered to someone else. Any deposit paid will be deducted from the final price.
Cancellations and rescheduling: Give at least 48 hours’ notice and we’ll try to move your appointment to another available date. Cancellations with less than 24 hours’ notice may incur a charge of up to 50% of the booked service.
Vehicle condition: Please tell us before booking about heavy dirt, stains, mold or excessive pet hair, and send photos if requested. If the vehicle needs more work than quoted, we’ll explain any extra cost and ask for your approval before continuing.
Weather: Adverse weather may require us to reschedule your appointment.
Payment: Payment is due on the day the work is completed.